RESISTOR & RESISTORS CERAMIC FILTER CERAMIC RESONATOR
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QUALITY ASSURANCE SYSTEM OF TOKEN

Standard

In Charge Unit

Data Sheet

 Flow Chart

Contract Review Standard

All Unit

  
Quality
Policy


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Sales,
Customer

Phone, Fax
Contract
Review
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Customer
Requirement


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Sales

Contract/PO
Acceptance

Trial
Standard

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Manufacturing

Process Order

Trial Run


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QC

Insp. Report
Insp.


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Approval Standard

Process. QC

Prepare Spec.
Trial Out
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Approving

General Manager

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Sales,
Customer

Customer Spec.
Inspection
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Approval

Purchasing Standard Supplier Audit Standard

Purchasing

Purchasing

Purchasing Sheet

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Supplier Audit Record

Incoming Insp. Standard Process Control

Incoming Stock

Incoming Insp. Record
Incoming
Insp.
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Mass Product

Manufacturing

Process Order

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Product Insp. Standard

Product Stock

PO General
Stock-In Insp.

Data Sheet

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Product In / Out
Stock Standard Document and
Data Controll

Product Stock

PO General
Stock-Out Insp.

Data Sheet

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Sales

Delivery Sheet

Stock - Out

Product Stock


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Customer Dissatisfaction
Solving Procedure

Sales
Customer Complaint

Phone, Fax

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Letter
Improve Quality
and  Feed Back

Sales

Customer

Quality System

Audit Standard

General Manager

Quality Audit And Report

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Quality System Audit
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Customer Complaint And Respondent Process

Customer
Complaint
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Respond to sales
Division
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Sales Confirmed
and Filled out
customer complaint
Sheet
Process Problem   row-down.jpg (2057 bytes)    Parts Problem
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Respond to Process
Division or Relative
Division , Corrective action
Revision Process order
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Relative Unit Analysis

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Design Change or Revise
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Inform Relative
Unit and Revise
Process order by
Corrective Plan
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Respond to
Supplier for
Solving in-Stock
Good
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Replay to Customer with
Corrective and Preventive
Plan is 3 days


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Control Of Non-Conforming Good And Incoming Material

Supplier
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Mat.Insp.
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Material Out
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Ask Supplier For Corrective and Preventive Plan
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All Reject
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Special Approval
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Process Insp.
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Material to Process Division
Finished Product Testing & Packaging
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Claim Non-
Conforming Good For Termination
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In Out Stock Insp.
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In Out Stock.
Point Out Failure Factor
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Customer Response
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Relative Unit

Analyze , Discuss		 Parts
Defected		 Asking Supplier Reporting Corrective Action.
Enforce Incoming Material Insp.
Enforce supplier Education.
Comply each corrective Action :
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Design
Defected		 Report Corrective Action and Revise Design
Process
Defected		 Enforce Technical Skill.
Revise Process Order.

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TOKEN ELECTRONICS IND. CO., LTD.
No.137,Sec.1,Chung-Shin Rd., Wu Ku Hsiang ,Taipei Hsien,Taiwan,R.O.C.
Tel:886-2-29810109 (3Lines). 29827742 Fax:886-2-29887487
http://www.token.com.tw E-mail:token@token.com.tw